StrongDM Is Hiring Mid-Market Customer Success Manager - Join Our Team Today!

Are You Ready to Make a Difference at StrongDM?

Are you an enthusiastic, driven, and customer-focused professional looking for an exciting opportunity in the tech industry? StrongDM is seeking a Mid-Market Customer Success Manager to join our dynamic team. If you have a passion for helping customers achieve their goals, thrive in a fast-paced environment, and want to be part of a company that is revolutionizing secure infrastructure access, then this role is for you. This is more than just a job; it's a chance to make a significant impact, shape the future of customer success at StrongDM, and advance your career in a rapidly growing company. At StrongDM, we believe that our people are our greatest asset, and we invest in creating an environment where everyone can thrive, learn, and grow. We foster a culture of collaboration, innovation, and continuous improvement, and we are committed to providing our team members with the resources and support they need to succeed. Joining StrongDM means becoming part of a team that is passionate about solving complex problems, building cutting-edge technology, and delivering exceptional value to our customers. As a Mid-Market Customer Success Manager, you will be at the forefront of our efforts to ensure customer satisfaction, drive adoption of our platform, and build long-lasting relationships. You will work closely with our customers to understand their needs, develop success plans, and provide guidance on how to best leverage StrongDM to achieve their business objectives. Your success will be measured by your ability to drive customer retention, expansion, and advocacy. This role offers a unique opportunity to work with a diverse range of customers, from small startups to large enterprises, and to gain exposure to a wide variety of use cases and industries. You will have the chance to develop your skills in customer relationship management, technical problem-solving, and strategic thinking. In addition to working with customers, you will also collaborate closely with our internal teams, including sales, engineering, and product, to ensure that we are delivering the best possible experience for our customers. You will be a key advocate for the customer within StrongDM, providing feedback on product improvements and helping to shape our customer success strategy. We are looking for someone who is not only passionate about customer success but also eager to learn and grow. We provide ongoing training and development opportunities to help our team members stay up-to-date on the latest technologies and best practices. We also encourage our team members to take on new challenges and to contribute their ideas to help us improve our processes and services. If you are a self-starter, a problem-solver, and a team player, we encourage you to apply for this exciting opportunity. Join us at StrongDM and be part of a team that is making a difference in the world of secure infrastructure access.

What Does a Mid-Market Customer Success Manager at StrongDM Do?

As a Mid-Market Customer Success Manager at StrongDM, your primary responsibility is to ensure the success and satisfaction of our mid-market customers. This involves building strong relationships, understanding their business goals, and guiding them on how to best utilize StrongDM's platform to achieve their objectives. Your day-to-day activities will be diverse and engaging, ranging from onboarding new customers and conducting training sessions to developing success plans and proactively addressing customer needs. You will serve as the main point of contact for your assigned customers, acting as their trusted advisor and advocate within StrongDM. A core aspect of your role will involve deeply understanding the StrongDM platform and its capabilities, as well as the challenges and opportunities faced by our customers. You will need to be able to effectively communicate the value proposition of StrongDM and tailor your recommendations to each customer's unique situation. This requires a combination of technical acumen, business savvy, and strong interpersonal skills. You will work closely with customers to identify their key use cases for StrongDM, develop implementation strategies, and track progress towards their goals. You will also be responsible for conducting regular business reviews with your customers, providing updates on their progress, and identifying opportunities for expansion and growth. In addition to your direct interactions with customers, you will also collaborate closely with other teams within StrongDM, including sales, engineering, and product. You will provide valuable feedback on customer needs and pain points, helping to inform product development and improve the overall customer experience. You will also work with the sales team to identify opportunities for upsells and cross-sells, and with the engineering team to resolve technical issues and ensure customer satisfaction. Proactive communication is key to success in this role. You will need to be able to anticipate customer needs and address them proactively, whether it's by providing additional training, sharing best practices, or offering support for new features. You will also need to be able to effectively communicate with customers during times of change or challenge, providing reassurance and guidance. Building strong relationships with your customers is essential. You will need to be able to build trust and rapport, and to develop a deep understanding of their business and their goals. This requires active listening, empathy, and a genuine desire to help your customers succeed. You will also need to be able to effectively manage your time and prioritize your tasks, as you will be responsible for managing a portfolio of customers with varying needs and priorities. This requires strong organizational skills, attention to detail, and the ability to work independently. Ultimately, your success as a Mid-Market Customer Success Manager will be measured by your ability to drive customer retention, expansion, and advocacy. You will be a key contributor to StrongDM's growth and success, and you will have the opportunity to make a significant impact on our customers' businesses.

What Skills and Experience Are We Looking For?

StrongDM is seeking a highly motivated and experienced individual with a proven track record in customer success to join our team as a Mid-Market Customer Success Manager. The ideal candidate will possess a blend of technical proficiency, business acumen, and exceptional interpersonal skills. We are looking for someone who is passionate about helping customers achieve their goals and thrives in a fast-paced, dynamic environment. A key requirement for this role is a solid understanding of the software development lifecycle and cloud infrastructure technologies. You should be comfortable discussing technical concepts with customers and be able to translate technical requirements into business solutions. Experience working with DevOps tools and practices is highly desirable. This understanding will enable you to effectively communicate the value of StrongDM's platform and guide customers on how to best leverage it within their existing infrastructure. In addition to technical expertise, strong business acumen is essential. You should have a solid understanding of business processes and be able to align StrongDM's solutions with customer business objectives. Experience working with mid-market companies is a plus, as you will be responsible for managing a portfolio of customers with varying needs and priorities. You should be able to understand their business challenges and opportunities and develop strategies to help them succeed. Exceptional communication and interpersonal skills are critical for success in this role. You will be the primary point of contact for your assigned customers, so you must be able to build strong relationships and communicate effectively both verbally and in writing. You should be a skilled listener, able to understand customer needs and concerns, and be able to articulate solutions clearly and concisely. You should also be comfortable presenting to both technical and business audiences. We are looking for someone who is proactive and results-oriented. You should be able to take initiative and work independently, as well as collaborate effectively with other team members. You should be comfortable managing multiple projects simultaneously and be able to prioritize your tasks to meet deadlines. A strong customer-centric mindset is a must. You should be passionate about providing exceptional service and be committed to ensuring customer satisfaction. You should be able to anticipate customer needs and address them proactively, and you should be willing to go the extra mile to help your customers succeed. Experience with customer success software and tools is a plus. You should be familiar with CRM systems, such as Salesforce, and customer success platforms, such as Gainsight or Totango. You should be able to use these tools to track customer progress, identify risks, and measure success. Finally, we are looking for someone who is a team player and is eager to learn and grow. StrongDM is a fast-growing company, and we are constantly evolving. You should be comfortable working in a dynamic environment and be willing to take on new challenges. You should also be committed to continuous learning and be open to feedback. If you possess these skills and experience, we encourage you to apply for this exciting opportunity to join the StrongDM team and help us revolutionize secure infrastructure access.

Why Join StrongDM?

Joining StrongDM as a Mid-Market Customer Success Manager offers a unique opportunity to be part of a company that is at the forefront of innovation in the secure infrastructure access space. StrongDM is not just another tech company; we are a team of passionate individuals dedicated to solving complex problems and building cutting-edge technology that makes a real difference for our customers. When you join StrongDM, you're not just taking a job; you're embarking on a career path with immense growth potential. As a rapidly growing company, we are constantly expanding our team and creating new opportunities for our employees to advance their careers. We believe in investing in our people and providing them with the resources and support they need to succeed. We offer comprehensive training programs, mentorship opportunities, and a culture of continuous learning. At StrongDM, we understand that our employees are our greatest asset. That's why we have cultivated a work environment that is collaborative, inclusive, and rewarding. We believe in fostering a culture of open communication, where everyone feels empowered to share their ideas and contribute to the success of the company. We value diversity and believe that different perspectives and backgrounds make us a stronger team. One of the most compelling reasons to join StrongDM is the opportunity to work on a product that is truly making a difference. Our platform is revolutionizing the way organizations manage and access their infrastructure, providing a secure and efficient solution that helps them protect their critical data. You'll have the satisfaction of knowing that your work is directly contributing to the security and success of our customers. StrongDM offers a competitive salary and benefits package, including comprehensive health insurance, paid time off, and a 401(k) plan. We also offer a variety of perks and benefits designed to make your work life more enjoyable, such as catered lunches, team outings, and a fully stocked kitchen. But beyond the tangible benefits, StrongDM offers something even more valuable: a sense of purpose. When you join our team, you'll be part of a company that is committed to making a positive impact on the world. We believe in giving back to our community and supporting causes that are important to our employees. We offer volunteer opportunities and encourage our employees to get involved in their communities. We understand the importance of work-life balance and strive to create an environment where our employees can thrive both personally and professionally. We offer flexible work arrangements and encourage our employees to take time off to recharge and pursue their passions. StrongDM is more than just a company; it's a community. We are a team of driven, talented individuals who are passionate about what we do. We support each other, celebrate our successes, and learn from our challenges. When you join StrongDM, you're joining a family. If you're looking for a challenging and rewarding career opportunity with a company that is making a difference, we encourage you to apply for the Mid-Market Customer Success Manager position at StrongDM. Join our team and be part of something special.

Ready to Apply? Take the Next Step!

If you are excited about the opportunity to join StrongDM as a Mid-Market Customer Success Manager and believe you have the skills and experience we are looking for, we encourage you to apply! Taking the next step in your career is a significant decision, and we want to make the process as smooth and transparent as possible. At StrongDM, we value talent and passion, and we are committed to building a diverse and inclusive team. We carefully review every application we receive, and we are looking for candidates who are not only qualified but also share our values and vision. To apply for the Mid-Market Customer Success Manager position, please visit our careers page on the StrongDM website. There, you will find the detailed job description, including the specific responsibilities, qualifications, and skills we are seeking. You will also be able to submit your application online, including your resume and cover letter. Your resume should highlight your relevant experience, skills, and accomplishments. We recommend tailoring your resume to the specific requirements of the role, emphasizing your experience in customer success, technical expertise, and business acumen. A well-written cover letter is an opportunity to showcase your personality and explain why you are a good fit for StrongDM and the Mid-Market Customer Success Manager role. Use your cover letter to highlight your passion for customer success, your understanding of StrongDM's mission, and your unique qualifications. Be sure to clearly articulate why you are interested in this specific role and what you hope to achieve at StrongDM. Once you submit your application, our recruiting team will carefully review your materials. If your qualifications and experience align with our requirements, we will reach out to schedule an initial interview. This interview will typically be conducted remotely, allowing us to connect with candidates from various locations. The interview process at StrongDM is designed to be both informative and engaging. We want to get to know you as a person, understand your career goals, and assess your skills and experience. You will have the opportunity to learn more about StrongDM, our culture, and the Mid-Market Customer Success Manager role. During the interview process, you may meet with various members of our team, including hiring managers, team leads, and other customer success professionals. This will give you a chance to get a feel for our team dynamics and learn about different aspects of the role. We encourage you to ask questions and share your thoughts and ideas. We value open communication and believe that the interview process is a two-way street. We want to ensure that this is the right opportunity for you, just as much as we want to find the right person for our team. If you are selected for the next round of interviews, we will provide you with clear instructions and expectations. This may involve additional interviews, assessments, or presentations. We are committed to providing a fair and transparent hiring process, and we will keep you informed every step of the way. At StrongDM, we believe in building a team of exceptional individuals who are passionate about making a difference. If you are ready to take the next step in your career and join a company that is revolutionizing secure infrastructure access, we encourage you to apply for the Mid-Market Customer Success Manager position today. We look forward to hearing from you!