Toast Is Hiring A Product Designer For Booking Team - Apply Now

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Are you a passionate product designer looking to make a real impact in the restaurant industry? Toast is seeking a talented and driven Product Designer to join our Booking Team. This is an exciting opportunity to contribute to a rapidly growing company that is revolutionizing the way restaurants operate. If you have a strong understanding of user-centered design principles, a knack for solving complex problems, and a desire to work in a collaborative environment, we encourage you to apply.

About Toast

At Toast, we are passionate about empowering restaurants to thrive. We provide an all-in-one platform that combines point of sale, restaurant operations, digital ordering, marketing, and loyalty solutions. Our mission is to help restaurants of all sizes streamline their operations, improve the guest experience, and increase revenue. We are a fast-paced, innovative company with a vibrant culture that values collaboration, creativity, and customer success. Joining Toast means becoming part of a team that is dedicated to making a difference in the restaurant industry.

About the Booking Team

The Booking Team at Toast is responsible for building and enhancing our reservation and waitlist management products. These products are critical for restaurants to effectively manage their seating, optimize their operations, and provide exceptional service to their guests. As a Product Designer on the Booking Team, you will play a key role in shaping the future of these products. You'll work closely with product managers, engineers, and other designers to understand user needs, identify opportunities, and create intuitive and engaging experiences.

Key Responsibilities of the Product Designer

As a Product Designer on the Booking Team, you will be responsible for a wide range of tasks, including:

  • User Research: Conducting user interviews, surveys, and other research methods to understand user needs and pain points.
  • Ideation and Conceptualization: Generating ideas and concepts for new features and improvements.
  • Wireframing and Prototyping: Creating wireframes and prototypes to visualize and test design concepts.
  • Visual Design: Designing visually appealing and user-friendly interfaces.
  • Interaction Design: Designing intuitive and engaging interactions.
  • User Testing: Conducting user testing to validate design decisions and identify areas for improvement.
  • Collaboration: Collaborating closely with product managers, engineers, and other designers throughout the design process.
  • Design Documentation: Creating and maintaining design documentation, such as style guides and design specifications.
  • Staying Up-to-Date: Staying up-to-date on the latest design trends and technologies.

What We Are Looking For

We are looking for a Product Designer who is passionate about creating exceptional user experiences. The ideal candidate will have:

  • A strong portfolio showcasing your design skills and experience.
  • A deep understanding of user-centered design principles.
  • Experience with a variety of design tools, such as Figma, Sketch, and Adobe Creative Suite.
  • Excellent communication and collaboration skills.
  • The ability to work independently and as part of a team.
  • A passion for the restaurant industry.

Essential Skills and Qualifications

To thrive in this role, you should possess a blend of technical expertise, creative thinking, and a strong understanding of user behavior. Here's a detailed look at the skills and qualifications we're seeking:

  • Proven Experience: A minimum of 3 years of experience in product design, UX design, or a related field. Your portfolio should showcase a range of projects that highlight your design process and problem-solving abilities. This experience should demonstrate your ability to take a project from concept to launch, incorporating user feedback and iterating on designs.
  • Design Tools Proficiency: Mastery of industry-standard design tools such as Figma, Sketch, Adobe XD, and the Adobe Creative Suite (Photoshop, Illustrator). These tools are essential for creating wireframes, prototypes, and high-fidelity designs. Familiarity with prototyping tools like InVision or Marvel is also beneficial for user testing and stakeholder presentations.
  • Understanding of User-Centered Design (UCD): A deep understanding of UCD principles and methodologies. This includes conducting user research, creating user personas, developing user flows, and performing usability testing. Your design decisions should be informed by user data and insights, ensuring that the end product meets user needs and expectations. The ability to empathize with users and advocate for their needs is crucial.
  • Strong Visual Design Skills: A keen eye for visual aesthetics, including typography, color theory, layout, and imagery. Your designs should be visually appealing, consistent, and aligned with brand guidelines. Understanding of design systems and component libraries is important for maintaining consistency and scalability across products.
  • Interaction Design Expertise: Expertise in designing intuitive and engaging interactions. This includes understanding how users interact with digital interfaces and creating workflows that are seamless and efficient. Knowledge of micro-interactions, animations, and transitions can enhance the user experience and provide valuable feedback.
  • Problem-Solving Abilities: A demonstrated ability to tackle complex design challenges and develop innovative solutions. This involves breaking down problems, identifying key issues, and generating a range of potential solutions. Critical thinking and analytical skills are essential for evaluating design options and making informed decisions.
  • Communication and Collaboration Skills: Excellent verbal and written communication skills, with the ability to articulate design concepts and rationale clearly. You should be able to effectively communicate with cross-functional teams, including product managers, engineers, and other designers. Collaboration is key to success in this role, and you should be able to work effectively in a team environment.
  • Prototyping Skills: The ability to create interactive prototypes to test and validate design concepts. Prototyping allows you to simulate user interactions and gather feedback early in the design process. Experience with prototyping tools and techniques is highly valued.
  • Knowledge of Design Systems: Understanding of design systems and their role in maintaining consistency and efficiency across products. You should be able to contribute to and utilize design systems effectively. This includes understanding how to create and maintain components, patterns, and guidelines.
  • Accessibility Awareness: Knowledge of accessibility standards and best practices for designing inclusive products. This includes understanding WCAG guidelines and ensuring that designs are usable by people with disabilities. Designing for accessibility is an essential part of creating user-friendly experiences for everyone.

Bonus Points

While not required, these additional skills and experiences can set you apart:

  • Restaurant Industry Experience: Previous experience working in or designing for the restaurant industry. This can provide valuable insights into the unique challenges and opportunities in this space.
  • Experience with Agile Development: Familiarity with Agile development methodologies and working in an Agile environment. This includes participating in sprint planning, daily stand-ups, and retrospectives.
  • Motion Design Skills: Skills in motion design and animation can enhance user engagement and provide visual feedback within the interface.
  • Data Analysis Skills: Basic understanding of data analysis and how to use data to inform design decisions. This can involve analyzing user behavior, A/B testing results, and other metrics.

The Impact You'll Make

As a Product Designer on the Booking Team at Toast, you'll have a significant impact on the restaurant industry. You'll be responsible for creating innovative and user-friendly products that help restaurants manage their reservations, waitlists, and guest experiences. Your work will directly contribute to the success of our customers and the growth of Toast. By designing intuitive and efficient tools, you'll empower restaurants to streamline their operations, improve customer satisfaction, and ultimately, thrive in a competitive market. Your designs will help restaurants better understand their customers, manage their tables effectively, and provide exceptional service.

Contributing to Restaurant Success

Your role as a Product Designer goes beyond creating visually appealing interfaces. It's about understanding the intricacies of the restaurant industry and designing solutions that address real-world challenges. You'll be working on products that directly impact the daily operations of restaurants, from small cafes to large fine-dining establishments. By optimizing the booking process, you'll help restaurants reduce wait times, manage seating efficiently, and minimize no-shows. This translates to happier customers, increased revenue, and a smoother operation for the restaurant staff.

Driving Innovation in the Restaurant Tech Space

Toast is at the forefront of innovation in the restaurant technology space, and your role as a Product Designer will put you in the driver's seat of this innovation. You'll be working on cutting-edge features and functionalities that are shaping the future of how restaurants operate. This includes exploring new technologies, experimenting with different design approaches, and pushing the boundaries of what's possible. Your creativity and vision will help Toast maintain its competitive edge and continue to deliver best-in-class solutions to its customers.

Shaping the Guest Experience

In today's competitive restaurant landscape, the guest experience is more important than ever. As a Product Designer, you'll have the opportunity to shape the guest experience from the moment they make a reservation to the time they leave the restaurant. You'll be designing tools that allow restaurants to personalize their interactions with guests, anticipate their needs, and provide exceptional service. This includes features such as online booking, waitlist management, table management, and guest communication. By creating seamless and delightful experiences, you'll help restaurants build stronger relationships with their customers and foster loyalty.

Collaborative Environment and Growth Opportunities

At Toast, we believe in fostering a collaborative and supportive work environment. As a Product Designer, you'll be working closely with a team of talented designers, product managers, and engineers. You'll have the opportunity to learn from your colleagues, share your ideas, and contribute to a shared vision. We also believe in investing in our employees' growth and development. We offer a variety of training and development opportunities to help you expand your skills and advance your career. This includes workshops, conferences, mentorship programs, and internal learning resources. You'll be encouraged to take on new challenges, explore different areas of design, and grow your expertise.

Why Join Toast?

Joining Toast means becoming part of a company that is making a real difference in the restaurant industry. We offer a challenging and rewarding work environment, a competitive compensation package, and a comprehensive benefits package. But more importantly, we offer the opportunity to work on meaningful projects that have a direct impact on the success of our customers. If you are a passionate Product Designer who is looking for a new challenge, we encourage you to apply. We are excited to hear from you!

Impactful Work and Meaningful Contributions

At Toast, your work will have a tangible impact on the lives of restaurant owners and their staff. You'll be contributing to solutions that help them run their businesses more efficiently, improve their customer service, and ultimately, achieve their goals. This sense of purpose and the ability to see the direct results of your efforts is a powerful motivator. You'll be part of a team that is dedicated to making a positive difference in the restaurant industry.

Innovative and Fast-Paced Environment

Toast is a company that embraces innovation and moves quickly. You'll be working in a dynamic and fast-paced environment where new ideas are encouraged and experimentation is valued. This provides opportunities to learn new skills, stay at the forefront of industry trends, and contribute to cutting-edge projects. The pace can be demanding, but it's also incredibly rewarding for those who thrive in a fast-paced setting.

Culture of Collaboration and Support

We foster a culture of collaboration and support at Toast. You'll be working alongside talented and passionate individuals who are dedicated to helping each other succeed. We believe in open communication, transparency, and mutual respect. This creates a positive and inclusive work environment where everyone feels valued and empowered to contribute their best work.

Career Growth and Development Opportunities

Toast is committed to investing in the growth and development of its employees. We offer a variety of learning and development opportunities, including training programs, workshops, conferences, and mentorship opportunities. We encourage our employees to expand their skills, take on new challenges, and advance their careers within the company. Your growth is our priority, and we'll provide the resources and support you need to reach your full potential.

Competitive Compensation and Benefits

We offer a competitive compensation package that includes a salary commensurate with experience, stock options, and a comprehensive benefits package. Our benefits include health insurance, dental insurance, vision insurance, paid time off, parental leave, and other perks designed to support your well-being and work-life balance. We recognize the importance of attracting and retaining top talent, and we're committed to providing a compensation and benefits package that reflects the value we place on our employees.

How to Apply

If you are interested in this opportunity, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are interested in joining Toast and the Booking Team. We look forward to hearing from you!